Zendesk Migration FAQs
- How will we retain access to historic tickets & underlying details?
- How do you know who is authorized to submit a ticket from my firm? Since there is no login required, can anyone with access to the portal and submit a request?
- How can we audit or change our authorized Zendesk user list?
- What should I do if I had multiple directory logins to Cherwell?
- Will Zendesk tickets automatically be closed?
- What will happen if I reply to a closed ticket?