What will happen if I reply to a closed ticket? March 24, 2023 02:07 If you reply to a closed ticket, this will create a new “follow on” ticket linked to the original closed ticket. Related articles How will PII be handled? Zendesk Client User Guide What if I do not receive Zendesk emails for my ticket submissions? Will Zendesk tickets automatically be closed? How can we audit or change our authorized Zendesk user list?