What should I do if I had multiple directory logins to Cherwell? July 13, 2023 15:43 Updated Each authorized user’s email is tracked in Zendesk with the directories they have access to. When submitting a ticket, please note the directory or directories the request applies to. Including it in the subject will help when viewing emails. Related articles COPYACT Will Zendesk tickets automatically be closed? Extracts Update What if I do not receive Zendesk emails for my ticket submissions? How will we retain access to historic tickets & underlying details?